Shipping & Returns

++ All SALE/CLEARANCE items are final.

 LOCAL PICKUP : If you would like to visit us in person to pick up your order, we won't charge you a thing! Simply select the location closest to you at check out and the date that works best! Please allow a 4 day window for orders being picked up at the LIVELY location. 

Our Canadian customers can enjoy a $15 flat shipping rate, or FREE shipping on orders over $149CAD! 

We offer $25 flat rate shipping on orders to our customers in the United States.



Exchange & Store Credit

We hope you enjoy your purchases & we are always here to help out before you buy to ensure you get the fit you're looking for! However, if something doesn't work out for you we would be happy to offer you a store credit within 14 days of receiving your order. All items must be unwashed, unworn, and in original condition - TAGS ATTACHED. We will take a look at the returned merchandise when it arrives on our end, items that do not meet our policy will be shipped back at customers expense.

To start a return, email us at   

We have the right to refuse any return if it does not meet our return policy standards.   


 If a package does not reach its destination and is sent back to us, the customer will be held responsible for any return and original shipping charges. 


Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.

Jean Country is not responsible for any customs charges or local taxes due to international shipment. Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order.